FAQ
Quick Answers and Insights to Help You Make the Most of ZEVA
General
What is ZEVA?
ZEVA (Zero Emission Vehicle Analytics) is a cloud-based telematics platform that offers Tesla drivers real-time data, insights, and tools to manage their vehicle’s performance, costs, and value. From battery and charging insights, to vehicle monitoring and controls, ZEVA delivers the information that matters most to users, in an easy-to-understand format. Available on browser, iOS, and Android devices, with no hardware or software installation required, ZEVA allows both individual Tesla drivers and fleet managers to manage one or multiple vehicles, from a single interface, anywhere in the world.
How does it work?
ZEVA is a cloud-based telematics platform. This means that once a vehicle has been connected, ZEVA creates a secure connection via Tesla’s API to retrieve your vehicle’s unique data, which ZEVA then interprets and displays in an easy-to-understand format. No hardware or software installation is required, data is updated in near-real time, and the entire process is backed by Tesla’s strict security protocols.
What electric vehicle manufacturers does ZEVA currently support?
At this time, ZEVA is proud to support Tesla drivers and fleets in optimizing their vehicles’ performance, costs, and value. We are excited about our plans to broaden our service to include additional electric vehicle manufacturers in the near future. To ensure you don’t miss out on our expansion updates and newest features, we invite you to subscribe to our newsletter.
Where is ZEVA available?
Why is no data available for certain elements?
Tesla does not offer access to historical data, which means ZEVA can only analyze data collected after your vehicle connects to our platform. Consequently, while some data and features become instantly accessible, others will update based upon vehicle usage and may require up to seven days before the data is visible.
Should you encounter any issues accessing your data after your vehicle has been connected to ZEVA for more than seven days, please reach out to our support team. We are here to assist and will gladly investigate the matter for you.
What if I still have questions?
Drivers
How do I sign up?
Sign ups can be made at app.zevaglobal.com/auth/signup using one of two options.
As a Tesla-approved third-party app, ZEVA proudly offers a Single Sign-On (SSO) option using your Tesla credentials – simply click the “Sign Up with Tesla” button. This method is quick, easy, and instantly connects your vehicle to ZEVA.
Alternatively, you can sign up directly with ZEVA using your email. This method requires you to enter additional vehicle information to facilitate the connection.
Please note that the method you choose for your initial signup will determine how you need to continue logging in.
Can I sign up on ZEVA’s mobile app?
Yes, initial signups can be made through our mobile app. However, users should note that the ZEVA mobile app is designed as a simplified extension of our browser app. For access to all of ZEVA’s features and plan options, we encourage you to sign up via our browser app first. Regardless of where you initially register, you can access both our mobile and browser apps.
Can I cancel my subscription at any time?
Yes, ZEVA for Drivers subscriptions can be canceled at any time.
Drivers on a free subscription will have their account and information deleted instantly upon cancelation.
Drivers on a premium subscription will continue to have access to their account until the end of their current payment period, at which time their account and information will be deleted.
What if my vehicle has more than one driver?
If a vehicle is shared by multiple drivers, each driver can create a separate ZEVA account using their unique Tesla credentials.
Alternatively, each driver can stay connected to the vehicle by logging into a single ZEVA account. For an optimal experience, we recommend creating a ZEVA account using the primary Tesla account holder’s credentials. There is no limit to the number of users or devices that can access a ZEVA account.
Fleets
How do I sign up my fleet?
Can I cancel my fleet’s subscription at any time?
Cancellations of ZEVA for Fleets subscriptions necessitate a 30-day notice. Should you consider canceling, please contact your dedicated ZEVA team member for assistance.
